Inbound Telephone Sales Training - Call Center Training Solutions

Telephone Sales Mastery Inbound

Today Selling is all about Connecting! 

The best sales people connect with clients – make them feel great - and it never sounds cheesy.  Today’s customer may not always know exactly what they want, but they know what they do not want.  They want a dialogue that feels normal.  They want a sales person who seems genuinely interested.  They do not want a scripted call.  They want to feel like they are buying what they called for – not what the sales person (or the company) feels like selling them. 

Telephone Sales Mastery will help you achieve this high level of selling – no more old, outdated selling techniques.  Your sales people will love TSM.  Clients too.  Our skills are cutting edge and completely customized to your telephone dialogues.

TSM Inbound Course Agenda »

TSM Inbound Will Help Your Sales People

  • Connect with the caller right from the beginning.
  • Eliminate the tension that naturally exists at the start of a call.
  • Uncover the real, often hidden, Needs and Issues that prompted the call.
  • Present a complete solution that makes your product spring to life in the client's mind.
  • Close assertively and confidently.
  • Handle and overcome most Late-Call Objections by "Outweighing with Value".
  • Handle "No money right now" and other Tough Economy Objections.
  • Finally overcome the dreaded, "Have to talk to my spouse/partner" objection.
  • Keep the client informed, engaged and connected throughout the entire call.

TSM Inbound Facts

  • Instructor-led, two-day program (typically) that can be delivered in half-day or quarter-day chunks - whatever your center needs.
  • Fully customized to your real-world telephone dialogues and Call Types.
  • We can come to you and deliver TSM with our Training Consultants.
  • We include six months of follow-up telephone meetings with participants and additional live webinars for long-term support.
  • Larger centers (50+) usually invest in a Training License - we certify your training team.
  • Loads of role-play practice to make sure agents are experts at each skill.
  • Interactive delivery style makes training fun, applicable and helps create agent buy-in.


  • 2-day Workshop: $5900.00 (contact us for different course lengths and specialized pricing).
  • Multiple courses booked at one time: $4900.00 per workshop.
  • Call us for customized pricing for webinar-based delivery of the program.
  • 10-Participant Maximum per workshop (to ensure maximum practice time).
  • Live, in person training by our team (or ask about a webinar version).
  • For centers with more than 50 agents, ask us about our License pricing for complete ownership of the program - no more per-workshop fees.
  • Travel is additional.

Get Started Now!

Contact us today to discuss your center's goals and challenges and to see why Telephone Sales Mastery is likely a great fit for your center. 

Cross-Selling, Up-Selling and More!

We customize TSM Inbound based on your telephone requirements, pulling from the following common selling skill areas.

Standard Sales

When clients know exactly what they want, but may just be “shopping”, our skills help you build urgency to buy today, increasing Average Sales Per Hour.


Getting to know the client and making the right Cross-Sell offer increases your Average Order Value.  TSM trains agents to do this using as little as 20 seconds per call.


Through our Up-Selling strategies, agents increase features and product scope so clients buy what they really need (and Average Sales Price increases for your center).


TSM can help you finally get service agents on board, making the right product offers after solving the customer’s issue.  No more, "I wasn’t hired to sell."