About Call Center Training Solutions

Call Center Training Solutions, previously Florida Corporate Training, has been helping clients increase sales and profitability since 1991 through powerful, customized skills training. We have been specializing in call center sales and floor management training since 1994. No matter what type of center(s) you have, chances are we have worked with some that are similar to yours.

Home and Away

Call Center Training Solutions is based in Plantation, Florida. Although we serve clients locally in South Florida, most of our clients are a drive or (more likely) a flight away. Call center clients have asked us to help them deliver training from Philadelphia to the Philippines. We are happy to come to you and deliver customized training, no matter where you are in the world.

Customized Training

We have seen a lot of training companies claim to “customize” their content, only to make a small change or two and charge big bucks for the service. Even though our Telephone Sales Mastery program can be considered “off the shelf”, we customize it to every client, even if we are only training a single workshop for ten people. Every center has a different telephone dialogue. Some have ten different major Call Types and a combination of Inbound and Outbound sales people. We begin our work by capturing the best possible sales dialogue for every major Call Type. We build the training from there. This guarantees that the training will focus on the right skills and solve real-world problems for your agents.

Specialists in Licensing and Certifying Clients’ Trainers

We have been selling our training via Site Licenses since 1994. That just means that you pay us once for the programs we build for you and you own them forever (we also provide updates regularly). Included in the purchase, we build rigorous instructor certifications for your trainers to make sure they can deliver our programs (with excellence) right from the start. You receive a ton of deliverables, like participant guides, training media and awesome instructor manuals, all customized to your real world. Please see our Licensing page for specific information on these important CCTS advantages.

Staff

We have training consultants in Colorado Springs, Atlanta, Dallas and South Florida, so we can handle your training challenges easily, whether you need a single training course or a Multi-Site License. Our president, Mo Bellio, is located here in South Florida. Call Center Training Solutions has also developed a network of additional training consultants around North America, so we can handle any training initiative you have, no matter how comprehensive. Learn more about the CCTS Staff.

Goals

Our goal has always been to serve our customers and provide them more than what we promised. This philosophy has been very successful for us and for our clients. We have kept this focus for the last eighteen years and plan to do the same for the next eighteen.

 

Not sure if Call Center Training Solutions' courses are really going to work in your center?  Ask us for referrals.  We will be happy to provide you with a few clients to speak with.  They can tell you about their successful experiences with our programs and even share tips they learned during their center's implementation.