Presidents Greeting - Call Center Training Solutions

Welcome to Call Center Training Solutions

As you know, turning your agents into high-performing sales people or service  specialists is not easy. Agents may not want to sell, even with a commission plan in place. We are also amazed at how many service personnel still forget that customers on the line are not a hindrance to the job – they are the job.

Enter the new economy and its economic challenges. Nobody wants to spend money right now. These types of economies reveal the weak selling skills of many agents and the lack of floor-coaching and accountability in many call centers. Before, agents could get by if they just “pitched” enough offers across the line. Not anymore. Now it takes great skills - like the ones we provide here at Call Center Training Solutions.

Since it does take a complete center effort, we provide training and consulting for all levels. In Call Center Floor Management, your managers and supervisors will learn how to build and implement center-wide coaching strategies.  They will finally get out on the floor and coach agents’ sales skills the right way (not problem-solving, but true proactive floor-coaching). 

Telephone Sales Mastery, our marquee sales training course, offers agents a much better way to sell through every step of the process, from better greetings and reducing early call tension to Questions that identify needs (in as little as twenty seconds), better Benefits and Closing skills, money-making ways to handle customer objections and everything in between. The skills are easy to build into your Quality Assurance team’s observation checklist, bringing all your support people into the improvement process.

There are two main ways to take advantage of our programs. If your center has at least 50 agents, you can invest in our training Licenses and own our programs, eliminating the typical heavy expense of paying an outside training vendor forever and ever. You can read more about this on our Licensing page. Otherwise, we can come out and deliver the training, taking in about 10-12 agents per workshop. We have a great staff who really know your agents’ world.

So that’s what we do. You can learn a lot more by glancing through the Courses pages. Thanks for stopping in. Please don’t hesitate to call me directly with questions, or to set up a meeting. We can see very quickly whether our programs are a match for your needs. If not, we can recommend other solutions.

Good luck with your center’s performance throughout the remainder of this year.

Mo Bellio
President
Call Center Training Solutions
+1 954-729-2160

Ask Us For Referrals

Not sure if Call Center Training Solutions' courses are really going to work in your center?  Ask us for referrals.  We will be happy to provide you with a few clients to speak with.  They can tell you about their successful experiences with our programs and even share tips they learned during their center's implementation.