Contact us today to discuss your call center's goals and needs. We can quickly provide you with an initial training assessment as well as possible next steps, including customization, timelines and pricing.
Call Center Training Solutions
Plantation, Florida
Phone: +1 954-729-2160
Email: info@cctrainingsolutions.com
Your privacy is valuable. We will never share your email with anyone else.
When you are shopping for training, you want to know the vendor has the ability to support your needs. Here are a few key facts about our team.
Fast Response: Though we customize everything, we can deliver a training program at your site or via webinar the week after your inquiry, if you're in a hurry.
Call Center Experts: Our whole team has extensive experience in call centers in sales, service, floor management, training and even in outsourcing relationships.
Large or Small Projects: We've built and delivered successful training programs for Fortune 100 companies with 25+ call centers, multi-national center locations, and small groups, as few as 5 agents.
Awesome Training Delivery: Our training is highly interactive so your participants stay engaged and are glad they are there.
Goals and Score Cards: We begin and end with your metrics - what measurements are you trying to move? We never forget about the bigger picture as we build your program.
Floor Management: This is still our secret weapon that makes the new sales or service skills stick at the agent level. Why bother buying training if it is going to become the "flavor of the month" and not be sustained, long-term?
Competence in Design and Delivery: We learn something new with every new client initiative, but we have a really nice formula that we have developed over 25 years, so you can be confident you are working with a professional training firm that understands your needs.
We look forward to hearing from you!
Mo Bellio :)
President
Call Center Training Solutions