What People Are Saying About Call Center Training Solutions
"We really appreciate all you've done for our new sales people. After participating in your training they come back with a firm grasp on the selling process. Class after class, they have been able to generate more sales due to your real-world selling programs."
Lorelle Holway-Smith: British Airways
Queens , New York
"Our results exceeded our expectations due to your passion for excellence; a deep knowledge of call center environments; a commitment to understand and 'own' our challenges; and a high degree of professionalism as a training solutions provider. Our appreciation goes to CCTS for a job well done."
Nathan Baker: Sprint
Overland Park , Kansas
"Call Center Training Solutions helped us identify what success looks like. We have tailored all of our metrics defining successful selling around what we have learned. You have helped us establish a standard by which our skills are trained, coached and measured."
Eli Logan: Esurance
Sioux Falls , South Dakota
"It continues to impress me, even after five years, how much better we are on the phones as a result of using your outbound tools. Thanks CCTS!"
Carl Brantley: Deluxe Financial
Colorado Springs , Colorado
"CCTS provided me with a structured and effective coaching technique that I use on a daily basis. The best part is that it's adaptable to any new campaigns and situations that I run into. Mo Bellio made the course fun, engaging, and enjoyable to be a part of. Highly recommended for your teams."
Adam Jackson: Telus Communications
Calgary , Alberta
"I've hired Mo Bellio and CCTS several times to provide training for trainers and for my Contact Center to teach floor coaching to the Supervisors. I find him to be very easy to work with. CCTS really knows contact center environments, whether inbound or outbound, and understands the pace of business. For their instructor training, Mo absolutely models what he teaches and produces high quality work. I value CCTS as a business partner because they focus on building long term, sustainable relationships with clients. They are invested in my success."
Lisa Simpson: Sacramento Municipal Utilities District
Sacramento , California
"CCTS's training and coaching skill development is as relevant today as it was when we hired them. Their programs are part of the foundational curriculum for new hire training we give to reps and first time supervisors. It's important when conducting behavior-based skill training that the instructor create a safe, fun, endorsing environment for the adult learners to practice. CCTS does a terrific job at this."
Bob Bridges: Embarq Communications
Overland Park , Kansas
"I have been in management for over 6 years and have always had the same approach. It was nice to finally get some training that helped me diversify my coaching methods, to be effective to all different types of sales styles, sales ability, and most important, the sales people themselves. - Thanks CCTS!!!"
Scott Hill: Sutherland Call Centers
Sault Ste. Marie , Ontario
