Call Center Training Solutions: The Very Best Training for Your Call Center Agents and Supervisors

What People Are Saying About Call Center Training Solutions

"These are tough times to sell, so the skills you taught couldn’t have been timelier. Thank you again for helping turn our team into a selling machine!"
Susan Laird: Quadrant Plastics

"It was nice to finally get some training that helped me diversify my coaching methods, to be effective with different types of sales styles, ability and the sales people themselves. Thanks CCTS!!!"
Scott Hill: Sutherland Call Centers
Sault Ste. Marie , Ontario

"Our results exceeded our expectations due to your passion for excellence; a deep knowledge of call center environments; and a commitment to understand and 'own' our challenges. Job well done."
Nathan Baker: Sprint
Overland Park , Kansas

"The guidance and knowledge provided by CCTS has transformed our sales people into a powerful, passionate team! Our sales have increased by over 300% in the last six months!"
Christy Mullins: Platinum Fundraising
Ft Lauderdale , Florida

"It continues to impress me, even after five years, how much better we are on the phones as a result of using your outbound tools. Thanks CCTS!"
Carl Brantley: Deluxe Financial
Colorado Springs , Colorado

"CCTS provided us with a structured and effective coaching formula that we use on a daily basis, and it's adaptable to any new campaigns and situations we run into. Highly recommended for your teams."
Adam Jackson: Telus Communications
Calgary , Alberta

"CCTS really knows contact center environments, whether inbound or outbound. I value CCTS as a business partner. They definitely are invested in my success."
Lisa Simpson: Sacramento Municipal Utilities District
Sacramento , California

"This was the most informative training I’ve ever attended!  I’ve shared many of the coaching techniques with the other sales managers, and we’ve seen some pretty incredible results."
Jason Kelly: Answer Financial Insurance
Los Angeles , California

"Today, Deluxe is significantly larger and more diversely valuable to our Financial institutions and Small Business Customers and we attribute a significant part of that transformation to CCTS."
Mark McCarthy: Deluxe Corporation
Groton , Massachusetts

Client List

Here is a list of some of our clients, many of whom we have had ongoing training relationships with for years.

  • American Express
  • Amsterdam Printing
  • Answer Financial Insurance
  • AvMed
  • Bank of America
  • Buckeye Health Plan
  • AT&T
  • Boston University
  • Bradford Collectibles
  • British Airways
  • Cable & Wireless
  • Cathay Pacific Airways
  • Centene Health Care
  • CenturyTel Communications
  • Colorado Springs Utilities
  • Convergys Call Centers
  • Deluxe Financial (Deluxe Checks)
  • DHL Express
  • Esurance
  • Express Scripts
  • GE Securities
  • Glaxo SmithKline
  • Grand Canyon Railway
  • Hewlett Packard
  • Imperial Majesty Cruise Lines
  • KC Distance Learning
  • Konecranes
  • Lead America
  • Lighthouse Credit Counseling
  • Lufthansa Airlines
  • Marriott
  • Medestea
  • Minacs Call Centers
  • Moore Medical
  • Nautilus
  • NiSource
  • Roche Diagnostics
  • Shaw Cable
  • Sprint/Sprint PCS/Embarq
  • SMUD (Sacramento Municipal Utilities District)
  • Sutherland Call Centers
  • Telus Communications Canada
  • The Fresh Diet Company
  • US Bank
  • UMB Bank
  • United States Treasury
  • University of Miami
  • University of Michigan
  • Verio Web Hosting
  • Wells Fargo
  • West Marine