Call Center Training Solutions’ Team of Training Consultants
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Mo Bellio: President
Mo founded the company in 1991 after a successful sales and management career with Sprint. Prior to leaving Sprint, he spent the last two years in the corporate education group, training other sales people and managers to employ the successful strategies he employed in the same roles. Mo has spent the last 20 years figuring out what works best in terms of influential dialogue and how best to impart those skills to others. He has personally worked with thousands of call center agents, supervisors and senior leadership staff. |
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Patricia Ash: Senior Training Consultant
Patty Ash has been working on Call Center Training Solutions' projects for over ten years, both as a facilitator and as a developer/writer. For many clients, she has managed the entire training and development roll out plan, from the beginning. Patty works closely with each client to make certain that their new dialogue skills and new Call Flows make the most sense for their agents. Patty also worked for Sprint until 1998, first in sales and sales management, and then assisting Sprint's call center outsourcing implementation. She has been heavily involved with outsourced call centers so she knows the ins and outs of the business. In 2007-2008, Patty traveled globally with Call Center Training Solutions to deliver sales and sales management programs for clients in outsourced centers. Her travels took her from Fargo, North Dakota, to Toronto to the Philippines. |
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Kelvin Southards: Senior Training Consultant
Kelvin Southards not only facilitates CCTS's call center training programs, he is also a specialist in instructional design and train-the-trainer. Kel regularly delivers CCTS's Training For Trainers and Designing High-Quality Training workshops. Kelvin's background includes nine years with WorldCom in Customer Service, Telephone Sales, Floor Management and Training. From there Kelvin moved to Colorado Springs Utilities, where he developed leadership and organizational development programs as well as provided training support for the call center group. |
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Patrick Giordano: Senior Training Consultant
Pat was one of CCTS's very first clients when he was with ATC Communications back in 1991. Pat continued to work with CCTS when he worked for WorldCom and then DHL. Pat joined the CCTS team two years ago, after a long and successful career in sales management and then corporate education. Pat managed DHL's entire international sales training group, which allowed him to manage and personally deliver DHL's sales/management training in many different countries. With extensive call center work, Pat knows how to get sales and service agents to buy into his strategies and techniques. Pat also partners with CCTS clients to deliver training in large account management and field sales/field sales management. |
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Florena Oliver: Senior Training Consultant
Prior to joining up with the CCTS team, Florena Oliver spent twelve years with AT&T/BellSouth, creating and overseeing major training initiatives for their 24 contact centers around the southeast. She has an extensive background in sales, service, retention, floor management, training and instructional design. Florena brings a high-energy pace to all her work. She focuses on the individual's potential and helps participants build a road map from where they are to where they need to be. In working with CCTS and our clients, her greatest strength is her people skills and her ceaseless energy and passion to make certain every training initiative is successful. |
