Call Center Training Solutions: The Very Best Training for Your Call Center Agents and Supervisors

Telephone Sales Mastery

Best Practice Selling Skills!

Fully customized, best practice selling skills for every step of your sales call. Inbound and Outbound programs available.

Telephone Sales Mastery Skills

  • "Connect" faster and more completely
  • Voice, Tone, Tempo & Confidence
  • Greetings/Establishing Call Control
  • Overcoming Initial Objections (outbound calling) like "We already have a vendor."
  • Finding Multiple Hidden Needs 
  • Bringing Your Products to Life
  • Closing Assertively & Client-Friendly
  • Responses for all Late-Call Objections

TSM Inbound Details & Pricing
TSM Outbound Details & Pricing

Call Center Floor Management

Floor Coaching Excellence!

Call Center Floor Management equips Supervisors to achieve best-in-class results through world class floor-coaching.

Major CCFM Elements

  • A comprehensive set of floor-coaching skills for improving performance - today!
  • Reinforce agent strengths and eliminate weakeness with positive, uplifting coaching (that agents love!)
  • Improve each leader's Authority level
  • Skill selection: choose the right coaching skill for each observation
  • Fixes for dysfunctional agent behavior (adherence, resistance to coaching, etc.)

 CCFM Details and Pricing

Superior Service

Service That Distinguishes Itself!

Superior Service introduces a proactive style of service that captures the attention and the heart of each client.  

Superior Service Results

  • Fully customized, best practice skills for every step of the call
  • The Client Connection will be the priority
  • Agents will naturally become more competent through better listening and stronger call control
  • Handle time will decrease while Customer Satisfaction scores increase
  • Single-Call and Issue Resolution will be the new mindset

Superior Service Details & Pricing