Call Center Training Solutions

Telephone Sales

It's Getting Tougher To Sell!

Tough economic times demand superior selling - the easy sales are gone.   Telephone Sales Mastery offers better skills for every part of your call, and we'll customize it to your telephone dialogues.

Telephone Sales Mastery Programs

TSM: Proven Skills & Strategies in These Areas

  • "Connect" with Every Caller
  • Voice, Tone, Tempo & Confidence
  • Greetings/Quick Rapport
  • Overcoming Initial Objections (outbound-specific) like "We already have a vendor".
  • Getting to Know Clients Quickly and Finding Multiple Hidden Needs 
  • Bringing Product Offers to Life
  • Closing Assertively & Client-Friendly
  • Outweighing Late-Call Objections with Additional Value
  • Dealing with Pesky Price Objections
  • "Need to talk to my wife" Objections
  • Falling Back to Secondary Offers

Learn more about TSM Inbound
Learn more about TSM Outbound

Floor Management

It's All About Accountability

Are you trying to upgrade your Supervisors’ skills & accountability? The Call Center Floor Management workshop will finally get it done.

What Does CCFM Accomplish?

  • Equips Supervisors w/ Proven Floor-Coaching Skills
  • Establishes Agent Accountability
  • Builds an Effective Floor-Coaching Strategy for Every Day Performance
  • Puts Supervisors Back in Control
  • No More Poor Performance!

Why Choose CCFM?

CCFM is not a generic, high-level leadership program.  This is an "in-the-trenches, on the floor, getting agents to thrive on the phones" course.  Our clients will tell you CCFM is the most effectively targetted program available for the needs of a call center supervisor.

Click Here to learn more about CCFM.

Getting Started

Solutions are Waiting for You

Call us at  800-683-9022  or e-mail us today to set up a meeting.



Things We Can Do Right Up Front  (before you invest in our training)

  • Analyze recorded calls and provide you with our recommendations for improvement.
     
  • Conduct a complimentary 30-minute webinar or telephone conference to walk you through our skills - which are most relevant to your center.
     
  • Conduct a complimentary half-day or full-day training demo at your site.  You pick the skills that you would most like to see.