Call Center Training Solutions: The Very Best Training for Your Call Center Agents and Supervisors

Telephone Sales Training

It's Getting Tougher To Sell!

Tough economic times demand superior selling - the easy sales are gone. Telephone Sales Mastery offers better skills for every part of your call, and we'll customize it to your telephone dialogues.

Telephone Sales Mastery Programs

Telephone Sales Mastery: Proven Skills & Strategies in These Areas

  • "Connect" with Every Caller
  • Voice, Tone, Tempo & Confidence
  • Greetings/Quick Rapport
  • Overcoming Initial Objections (outbound-specific) like "We already have a vendor".
  • Getting to Know Clients Quickly and Finding Multiple Hidden Needs 
  • Bringing Product Offers to Life
  • Closing Assertively & Client-Friendly
  • Outweighing Late-Call Objections with Additional Value
  • Dealing with Pesky Price Objections
  • "Need to talk to my wife" Objections
  • Falling Back to Secondary Offers

Learn more about TSM Inbound
Learn more about TSM Outbound

Floor Management Training

It's All About Accountability

Are you trying to upgrade your Supervisors’ skills & accountability? The Call Center Floor Management workshop will finally get it done.

What Does Call Center Floor Management Accomplish?

  • Equips Supervisors with Proven Floor Coaching Skills
  • Establishes Agent Accountability
  • Builds an Effective Floor Coaching Strategy for Every Day Performance
  • Puts Supervisors Back in Control
  • No More Poor Performance!

Why Choose Call Center Floor Management?

Call Center Floor Management is not a generic, high-level leadership program. This is an "in-the-trenches, on the floor, getting agents to thrive on the phones" course. Our clients will tell you Call Center Floor Management is the most effectively targetted program available for the needs of a call center supervisor.

Click Here to learn more about CCFM.



Getting Started

Call Center Training Videos

Solutions are Waiting for You

Call us at +1 954-729-2160 or e-mail us today to set up a meeting.

Things We Can Do Right Up Front (before you invest in our training)

  • Analyze recorded calls and provide you with our recommendations for improvement.
  • Conduct a complimentary 30-minute webinar or telephone conference to walk you through our skills - which are most relevant to your call center.
  • Conduct a complimentary half-day or full-day training demo at your site. You pick the skills that you would most like to see.