Superior Service
Great Service Skills with a Fast Ramp Up Time
Superior Service is a 2-day program (typically) that provides your service agents with every tool they need to create excellent customer experiences, while making their own day easier and more enjoyable. We build this program to your exact needs and desired course length, from four hours to the full, 2-day program.
The Superior Service Formula Creates Excellence
To achieve a top rating, we must surprise the client with excellence in our response. Superior Service provides a proactive style of service responsiveness that allows agents to easily connect with clients and go above and beyond the request without sacrificing handle time or other requirements.
Superior Service Course Agenda »
Superior Service Equips Your Agents with Excellence
- Engage clients right from the beginning
- Achieve true Single-Call Resolutions
- Accurately diagnose issues so clients do not have to repeat themselves (or call back)
- Present resolutions that give clients a feeling of control and involvement
- Handle most irate callers quickly, easily and proactively
- Prepare clients proficiently when they have to wait for a resolution
- Effectively transfer clients without them becoming upset
- Manage Holds so clients do not feel like they are in a black hole
- Keep clients engaged and connected throughout the entire call
- Keep clients informed and relaxed by eliminating dead air times
Superior Service Facts
- Instructor-led, two-day program (typically) that can be delivered in half-day chunks
- Fully customized to your real-world telephone dialogues and Call Types
- Live, in person training by our team (or ask about a webinar version)
- We include six months of follow-up telephone meetings with participants and additional live webinars for long-term support
- Larger centers (50+) usually invest in a Training License – we certify your trainers
- Loads of role-play practice to make sure agents are experts at each skill
- Interactive delivery style makes training fun, applicable and helps create agent buy-in
Pricing
- 2-day Workshop: $5900.00 (contact us for different course lengths and specialized pricing)
- Multiple courses booked at one time: $4900.00 per workshop
- 10-participant maximum per workshop
- For centers with more than 50 agents, ask us about our License pricing for complete ownership of the program – no more per-workshop fees.
- Travel is additional
Get Started Now!
Contact us today to discuss your center’s goals and challenges and learn how Superior Service can be an excellent choice and a fast response for your center.
