Superior Customer Service Training - Call Center Training Solutions

Superior Service

Great Service Skills with a Fast Ramp Up Time

Superior Service is a 2-day program (typically) that provides your service agents with every tool they need to create excellent customer experiences, while making their own day easier and more enjoyable.  We build this program to your exact needs and desired course length, from four hours to the full, 2-day program.

The Superior Service Formula Creates Excellence

To achieve a top rating, we must surprise the client with excellence in our response. Superior Service provides a proactive style of service responsiveness that allows agents to easily connect with clients and go above and beyond the request without sacrificing handle time or other requirements.   

Superior Service Course Agenda »

Superior Service Equips Your Agents with Excellence

  • Engage clients right from the beginning
  • Achieve true Single-Call Resolutions
  • Accurately diagnose issues so clients do not have to repeat themselves (or call back)
  • Present resolutions that give clients a feeling of control and involvement
  • Handle most irate callers quickly, easily and proactively
  • Prepare clients proficiently when they have to wait for a resolution
  • Effectively transfer clients without them becoming upset
  • Manage Holds so clients do not feel like they are in a black hole
  • Keep clients engaged and connected throughout the entire call
  • Keep clients informed and relaxed by eliminating dead air times

Superior Service Facts

  • Instructor-led, two-day program (typically) that can be delivered in half-day chunks
  • Fully customized to your real-world telephone dialogues and Call Types
  • Live, in person training by our team (or ask about a webinar version)
  • We include six months of follow-up telephone meetings with participants and additional live webinars for long-term support
  • Larger centers (50+) usually invest in a Training License – we certify your trainers
  • Loads of role-play practice to make sure agents are experts at each skill
  • Interactive delivery style makes training fun, applicable and helps create agent buy-in


  • 2-day Workshop: $5900.00 (contact us for different course lengths and specialized pricing)
  • Multiple courses booked at one time: $4900.00 per workshop
  • 10-participant maximum per workshop
  • For centers with more than 50 agents, ask us about our License pricing for complete ownership of the program – no more per-workshop fees.
  • Travel is additional

Get Started Now!

Contact us today to discuss your center’s goals and challenges and learn how Superior Service can be an excellent choice and a fast response for your center. 

Will This Really Work?

Will my Agents really change?

The greatest concern we are asked about is usually not whether we have the skills you need.  It’s, “Can you help me change my culture?  My agents and leaders have lost their focus.  They are no longer motivated, so they probably won’t use the new skills.”   

We know that implementing new training, even the right, customized skill sets, is meaningless unless you can get the agents to use the skills. We have worked with countless call center organizations in the last 25 years on this very issue with great success.

Experience and the Right Formula

Not only will we build you an excellent service program, we will work extensively on messaging and leadership support and reinforcement.  It’s part of our fundamental formula for each new course build. 

Over and over again, we witness our clients’ centers getting their motivation back and reaching new performance heights.  It’s very gratifying to be a part of their success stories. We hope to do the same for you.

Mo Bellio  :)