Superior Service
Tough Economies Scream for Great Customer Service
Consumers who part with their money in tough economies demand better service than ever. Most companies are cutting back on service because it is considered a cost. Strong Servicing can distinguish your company from all the others, and help you maintain your client base with no attrition.
Superior Service: A Better Approach to Servicing Clients
Superior Service will equip your CSRs with a set of proactive servicing skills. Where many courses train agents to essentially be “nice”, a proactive approach calms callers and keeps the CSR in control of the call. Superior Service shows CSRs how to exceed the client’s expectations in every step of the call, especially in critical areas like the greeting, dealing with irate callers, listening skills, presenting resolution options and call wraps.
Superior Service covers the full range of servicing skills for every step of the call so you get a complete solution for your center in one powerful program.
Superior Service Course Agenda »
Superior Service Will Help Your Agents
- Engage clients right from the beginning.
- Achieve true Single-Call Resolutions.
- Accurately diagnose issues so clients do not have to repeat themselves.
- Present resolutions that give clients a feeling of control and involvement.
- Handle the most irate callers quickly, easily and proactively.
- Prepare clients proficiently when they have to wait for a resolution.
- Effectively transfer clients without their becoming upset.
- Manage Holds so clients do not feel like they are in a black hole.
- Keep clients informed, engaged and connected throughout the entire call.
- Keep clients connected and calm during dead air times.
Superior Service Facts
- Instructor-led, two-day program that can be delivered in half-day or quarter-day chunks.
- We will customize the program to your real-world telephone dialogues and Call Types.
- We can come to you and deliver Superior Service with our Training Consultants.
- Larger centers (50+) usually invest in a Training License – we certify your trainers.
- Loads of role-play practice to make sure agents are experts at each skill.
- Interactive delivery style makes training fun, applicable and helps create agent buy-in.
Pricing
- 2-day Workshop: $7900.00
- Multiple courses booked at one time: $6500.00 per workshop
- 12-Participant Maximum per workshop.
- For centers with more than 50 agents, ask us about our License pricing for complete ownership of the program – no more per-workshop fees.
- Travel is additional.
Get Started Now!
Contact us today to discuss your center’s goals and challenges and whether Superior Service is the right fit for your center. We will present the best way to implement Superior Service in your center and provide you with a detailed rollout plan.
