Free Training

Training You Can Use Right Now In Your Center

If it is here on this page, you are welcome to use it and modify it as you see fit for free. We offer a) our Turnkey Training Series - complete instructor-led training modules, and b) our QuickTrain Video Series - video-based training modules.

Turnkey Training Series

The Turnkey Training Series offers complete training modules in sales, floor management and customer service. You get a great module to train within your center at no charge, and we get the chance to show you what we’re made of.

Click here for Turnkey Training Series

QuickTrain Video Series

The QuickTrain Video Series offers video-based modules, each about ten minutes long. These are ideal for weekly meetings where you want to give your agents/supervisors a new skill, but time is limited. They are also great for dropping into one of your training classes. You get a break and your participants receive a powerful new skill they can use right away!

Click here for QuickTrain Video Series

You can trust the training from these two series.  They have been proven effective, over and over, in various types of centers.

In our training you will see the following.

• Proven skills.
• Client-friendly techniques.
• Bold (not aggressive) approaches to selling and servicing.
• Flexible skills that agents can use in many different ways.
• Easy-to-use training materials.

Here’s what you won’t see.

• Gimmicky sales slogans that every customer has heard (e.g. “This is just a courtesy call to inform you that…”).
• Inflexible, scripted selling or servicing statements.
• Outdated techniques that worked “back in the day”.
• Hard to follow training materials.