Free Call Center Training Demo

Win a Free Telephone Training Workshop for Your Organization

Take advantage of a complimentary hour of telephone training for your sales organization. A few key skills and tips from our expert trainers can make a major difference on the phones right away.

Choose from the topics below:

Sales

• Telephone Greetings
• Overcoming Initial Objections like "Not interested" (for Outbound centers)
• Discovery/Finding Hidden Needs
• Bringing Your Products to Life During Your Presentation
• Closing Assertively and Successfully
• Overcoming Late-Call Objections

Floor Management

• Increasing Accountability on the Center Floor
• Changing Telephone Associate Behavior in Less than One Day
• Handling Resistance to Change
• Managing an Effective Floor-Coaching Strategy

Enroll ASAP!  Good Luck. We look forward to meeting you and your sales team.

You can trust the training from these two series.  They have been proven effective, over and over, in various types of centers.

In our training you will see the following.

• Proven skills.
• Client-friendly techniques.
• Bold (not aggressive) approaches to selling and servicing.
• Flexible skills that agents can use in many different ways.
• Easy-to-use training materials.

Here’s what you won’t see.

• Gimmicky sales slogans that every customer has heard (e.g. “This is just a courtesy call to inform you that…”).
• Inflexible, scripted selling or servicing statements.
• Outdated techniques that worked “back in the day”.
• Hard to follow training materials.