Call Center Course Offerings
Telephone Sales Mastery: Inbound or Outbound
For call centers that sell products or want to start, we offer Telephone Sales Mastery. TSM is all about improving the dialogue. Clients become more engaged right from the start. Agents walk callers through a value-rich discussion that clearly identifies the need for your products. Closing is easier. Sales go up. Call handle times go down. Finally get your agents to make “tailored” product offers instead of boring pitches.
Complete Overview of Inbound Telephone Sales Mastery »
Complete Overview of Outbound Telephone Sales Mastery »
Call Center Floor Management
Your management team is the key to success. Call Center Floor Management equips supervisors with the skills to effectively drive sales, hold agents accountable and coach your agents’ telephone skills. According to our clients, CCFM transforms call centers!
Complete Overview of Call Center Floor Management »
Superior Service
Do your callers experience that “Wow” feeling when they call your centers? If not, Superior Service is the solution. This powerful customer service course provides everything your agents need to greatly increase customer satisfaction and loyalty, including best practices for telephone greetings, holds and transfers, one-call resolutions, angry callers and more. It turns indifferent agents into service champions, more critical than ever in a tough economy where you cannot afford to lose any clients to the competition.
