Call Center Challenges

Customer Service Agent Challenges

Our Agents Sound Disconnected and Rarely Build Rapport with Clients

Too Many Angry Clients Exhaust the Agents Every Day

We Give Away Too Much when Clients are Upset

Every Call Sounds Completely Different - No Consistency and, therefore, No Quality

« Back to Call Center Challenges Main Page

Our Superior Service workshop offers a series of dynamic, proactive skills that re-equip CSRs so they can a) handle any issue with an empathetic, proactive response, and b) offer world class service to your customers.

Superior Service Offers Proven New Skills in These Areas

• Single-Call Resolution
• Greetings
• Strong Voice and Vocal Variety
• Communicating with Confidence
• Proactive Listening Skills
• Quick, Effective Rapport-Building
• Accurate Problem Diagnosis
• Clear Resolution Recommendations
• Much Better Holds and Transfers
• Dealing Effectively with Irate Callers
• Better Call Wraps
• Building Customer Loyalty
• Maintaining a Positive Attitude
• Leaving Voice Mail Messages
• Creating Better Voice Mail Greetings

Contact Us today to see whether Superior Service is the right fit for your center’s needs.