Call Center Challenges
Telephone Sales Agent Challenges
Agents Sound Weak When They Make Their Product Recommendations
The Challenge
We have all heard it before. We hear an agent sleepily read through a product offer that would never get us excited to buy – unless we were already planning on buying. For a sales center that has to meet high sales goals, these agents are taking up space and not giving very much in return. Weak sales offers are painful to hear and they never work. Soon enough, agents will begin telling management that the product does not sell or that the price is too high. This is not the problem.
The Core Problem
The core problem here is the agent’s mindset. Any agent that is willing to make sleepy offers does not “get it”. Successful selling is a combination of a pretty decent product with great selling skills. The main problem for these agents is that they believe the sale begins at the product presentation. The sale actually begins at the beginning of the call, when the agent says “hello”.
Solution: Telephone Sales Mastery Presents a Complete Selling Mindset
There is just no way to make it through an entire Telephone Sales Mastery workshop and still conclude that sales success comes from great product presentations alone. TSM equips sales people with a unique selling approach. The workshop provides a great process for connecting with clients so they open up, uncovering hidden needs/issues that most agents miss, and the ability to tie those needs/issues back in when making the product presentation. But TSM goes a step further. TSM’s skills are so client-friendly that customers will feel like the agents are not selling at all. Rather, they end up liking the agents and appreciating their “curiosity” about the client’s interests.
Try TSM and watch your sales increase while never having to hear a weak offer again.
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