Call Center Challenges

Telephone Sales Agent Challenges

Our Agents are Too New to Recommend Products

We Have Too Many Cancers in the Agent Population - Lots of Negativity

Agents Always Offer the Lowest Priced Products and Never Up-Sell

Agents Sound Weak When They Make Their Product Recommendations

In B2B Outbound calling, Our Agents Do Not Make Enough Calls

Our Outbound Agents Always Rush Through the Greeting and are Hard to Understand

Too Many of our Outbound Calls end at the Early-Call Objections (e.g. "Too Busy To Talk Right Now.)

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We created the Telephone Sales Mastery workshop to up-skill new and veteran sales agents with better tools to sell more successfully. Using TSM’s proven approach, they will find more hidden needs and tailor product presentations to client interests. This causes a strong urgency to buy today.

Learn more about Telephone Sales Mastery Inbound »

Learn more about Telephone Sales Mastery Outbound »

Telephone Sales Mastery is Built Around the Following Elements

• Thorough Pre-Training Analysis to Choose the Best TSM Skills for You
• Customized to Your Real Telephone Dialogues
• Telephone-Friendly Techniques
• Easy-To-Use
• Easy To Coach
• Flexible and Sustainable

Contact Us today to see whether Telephone Sales Mastery Inbound / Outbound is the right fit for your center’s needs.