Call Center Challenges Solved By Call Center Training Solutions

Call Center Challenges

Telephone Sales Agent Challenges

Our Agents are Too New to Recommend Products

The Challenge

“We have so many new agents. They have completed New Hire and have a pretty good sense of our call flow, but they are not capable of selling products. We have so many different products and the clients know more about many of them than these new agents do.”

The Core Problem

Most often, this is a strategy problem. The belief that newbies cannot sell is understandable, but not practical. One of our clients has over 15,000 medical products. The agents will be speaking to nurses and doctors. It is very easy to believe that they cannot sell because they are new (the medical staff could talk circles around them) but at what point do they start selling? The problem here is a lack of an effective strategy. The waiting game is dangerous because newbies will start to believe that their developmental progress will have to take a long time. This depleats confidence.

Solution: Telephone Sales Mastery Promotes a Proactive & Limited Sales Offer Strategy

We believe that new agents are very capable of making a limited amount of product offers. During the analysis/customization phase of our Telephone Sales Mastery program, we regularly encounter this situation. What are newbies capable of when they first hit the floor? We ask, “Do you have fifteen or twenty common products that most buyers can use and are not that difficult to explain?” The answer is usually, “Yes”. This is where we begin.

Telephone Sales Mastery provides skills for every part of the sales call. Questioning and Product Presentation are two key areas. For newbies, we will build a series of questions for four-five common products and have them present these products only. As they achieve success, we bring in five more, and so on. Within a month (that same month when they would not have been selling at all) many newbies are reaching sales results that veterans would be proud to own.

Click Here to See an Overview of Telephone Sales Mastery Inbound

Click Here to See an Overview of Telephone Sales Mastery Outbound

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Telephone Sales Mastery

We created the Telephone Sales Mastery workshop to up-skill new and veteran sales agents with better tools to sell more successfully. Using TSM’s proven approach, they will find more hidden needs and tailor product presentations to client interests. This causes a strong urgency to buy today.

Learn more about Telephone Sales Mastery Inbound »

Learn more about Telephone Sales Mastery Outbound »

Telephone Sales Mastery is Built Around the Following Elements

  • Thorough Pre-Training Analysis to Choose the Best TSM Skills for You
  • Customized to Your Real Telephone Dialogues
  • Telephone-Friendly Techniques
  • Easy-To-Use
  • Easy To Coach
  • Flexible and Sustainable

Contact Us today to see whether Telephone Sales Mastery Inbound / Outbound is the right fit for your center’s needs.