QuickTrain Videos - Call Center Training Solutions

Free Call Center Training

Sign Up for Awesome Monthly Training!

Sign up below to receive two different kinds of training from us every month.  Here's a description of what you will receive.  We will never share your contact information.

One "Meeting-In-A-Box"

Once each month, we will send you a Meeting-In-A-Box.  It's a brief, turnkey training session.  This is a ready-made, 15-20 minute training meeting that will include all of the following.  

  • One Video Lesson: 7-10 minute training video on one call center skill (sales, service, floor management).  This video is produced by our training team and will give your staff very specific techniques they can use immediately on the center floor.
  • Welcome E-mail: An introductory e-mail message (to copy and paste into your own e-mail) to alert your team about the training and get them excited.
  • Facilitator's Notes: Whether you are a trainer or a manager, every lesson will be easy for you to facilitate.  You will receive an instruction set with talking points to introduce the video, an assignment so participants focus throughout the video, debrief questions for the end, plus specific role play instructions so they can practice the new skills before leaving the meeting.
  • Slides: 2-3 PowerPoint slides you can show as you introduce the video lesson.
  • Skill "Cheat Sheet:" A printable hand out that participants can keep with them after the meeting ends.  

One "Poster Training" Session for Sales and Service

Poster Training?  What?  Our Poster Training Sessions are perfect for a pre-shift, post-shift or impromptu meeting.  The package includes one telephone skill (one for sales and one for service) that can be trained in five minutes (ten minutes with role play).  We provide you with a printable poster that includes the entire training session!  We also give you the talking points so you can expertly facilitate and teach the skill on the poster.  Here's what you get.  

  • One Sales and One Service Skill: Each month, you will receive one Sales Skill on a poster (e.g. Addressing Price Objections) and a one Service Skill on a separate poster (e.g. Responding to Irate Callers).  The skill will include all the major steps, plus examples of how to say each step.
  • One Cool Poster: A printable sheet that includes the entire skill set, with examples.  We will send you a large print version (for a true poster) plus 8.5 x 11 so you can print it as a hand out instead.  Every poster will include colorful, eye-catching art work.
  • Instructor's Notes: A set of notes that you can use to prepare and then facilitate the session. It will include role play instructions as well.
  • Power Point Slides: One introductory PPT slide to help you open the session.

Enroll ASAP!  We look forward to sharing our training with you.

The Right Training

You can trust the training we provide.

In our training you will see the following.

  • Proven skills.
  • Client-friendly techniques.
  • Bold (not aggressive) approaches to selling and servicing.
  • Flexible skills that agents can use in many different ways.
  • Easy-to-use training materials.

Here’s what you won’t see.

  • Gimmicky sales slogans that every customer has heard (e.g. “This is just a courtesy call to inform you that…”).
  • Inflexible, scripted selling or servicing statements.
  • Outdated techniques that worked “back in the day.”
  • Hard to follow training materials.