QuickTrain Video Series

The QuickTrain video series offers professional training on various call center skills. Each one is approximately 10 minutes long and includes instructor’s notes that we can send to you. Try one for your next sales meeting.

QuickTrain Video Series Details

  • Online Playback: When you click on the video it will immediately start uploading. This gives you the chance to preview all the videos right now.
  • Instructor’s Notes Available: Contact us. Let us know which videos you plan to use. We can provide you with several pages of instructor’s notes so you can kick the video off and establish key goals for participants. This helps them stay more focused during the video. The instructor’s notes also include a role-play activity you can use as practice and evaluation after the video ends.

Quick Train Videos Will Be Available July 15th, 2009

Available QuickTrain Videos

Sales

  • Successful Selling in a Tough Economy: This module shows you proven ways to “get bolder” (not aggressive) right now, when clients need your products but are afraid to spend money. We offer a number of tips and strategies for getting bold and still maintaining your connection with the client.
  • Better Questioning Skills: Great for inbound and outbound calling, this module offers some of our best tips for asking more effective questions. If your sales people struggle with canned product presentations or weak closing attempts, it may be because they need to find more Need information first. Better questions reveal better information, which makes the presentation and the close more tailored to the client.
  • Great Product Presentations: Want to sell more products? Make your product presentations come to life. The secrets are in this video. We will share great tips for tying your questions and your presentation together so the customer feels urgency to buy today.
  • “Success Killers” For Outbound: If you make outbound calls, here are few things you want to make absolutely sure you are not doing. Eliminating these “sale busters” will give you an immediate boost in selling effectiveness.
  • Reflexive Objections: Also for outbound calling, a Reflexive Objection occurs right at the beginning of a call (e.g. “Not interested.” “I’m on my way out.”). This video training provides great tips for getting past these reflex responses so more people hear what you have to say.

Customer Service

  • Greetings and Rapport: Most CSRs do not realize how much influence they have on the call going well, especially in the first thirty seconds to one minute. This module introduces a number of ways to improve your Greetings so clients stay calm, drop their guard and even become friendly when they intended to sound armed or distant. That means more call control for you, quicker calls and happier clients.
  • Angry Clients: They take special care and yet angry callers are the ones most CSRs want to get rid the quickest. This module makes the case for why we want to treat irate customers with our best stuff and great tips for making that happen.

Training Centers Since 1994

You can trust the training from these two series because they have all been proven effective, over and over, in various types of centers.

In our training you will see the following.

  • Proven skills.
  • Client-friendly techniques.
  • Bold (not aggressive) approaches to selling and servicing.
  • Flexible skills that agents can use in many different ways.
  • Easy-to-use training materials.

Here’s what you won’t see.

  • Gimmicky sales slogans that every customer has heard (e.g. “This is just a courtesy call to inform you that…”)
  • Inflexible, scripted selling or servicing statements.
  • Outdated techniques that worked “back in the day”.
  • Hard to follow training materials.