Call Center Challenges
Telephone Sales Agent Challenges
Too Many of our Outbound Calls end at the Early-Call Objections (e.g. "Too Busy To Talk Right Now.)
The Challenge
The Initial Objection is the greatest challenge in most outbound environments. Hearing “I’m just not interested,” seventy-five times each day can bring down some of the brightest agents.
The Core Problem
This is, of course, the nature of the beast. Outbound and early-call (Initial) objections are like hot dogs and buns. You usually get both. The problem is two-fold. First, most agents do not have enough techniques to break through Initial Objection. Second, most agents sympathize with clients when they say “I’m right in the middle of dinner” and, therefore, become deflated.
Solution: Telephone Sales Mastery Provides Tools and Principles for Handling the Initial Objection
Telephone Sales Mastery Outbound prepares sales agents in two ways. The first is by Reframing the Initial Objection. Rigorous training goes into changing agents’ mindsets about client claims of being too busy to talk. After all, why did they pick up the phone if they were so busy?
The second is by training skills for starting calls better. Improved Greetings - with more energy, clarity, charisma, purpose and value - mean more clients are going to listen to the agent. Agents learn about the Preemptive Statement. This technique makes most clients feel a bit guilty about hanging up – it “preempts” the client before being able to object. These proven techniques are very flexible and can be employed on all calls, and that means more sales opportunities. Change the way game is played and watch your sales results soar.
Click Here to See an Overview of Telephone Sales Mastery Inbound
Click Here to See an Overview of Telephone Sales Mastery Outbound
