Call Center Challenges
Telephone Sales Agent Challenges
In B2B Outbound calling, Our Agents Do Not Make Enough Calls
The Challenge
Most people do not realize that two and a half hours of average daily phone time is great in a non-dialer outbound environment. The Challenge for supervisors is to get all their people to levels above two hours. It seems incredibly unproductive to watch agents hit averages of 1.5 hours daily or even less.
The Core Problem
The core problem is the absence of a productive outbound calling strategy. Agents waste many hours fiddling with research on potential clients they may call. After-call notes seem to take forever to write. Lots of extra conversations occur with other agents. Pre-call planning and note writing takes up time. It all boils down to a lack of urgency to make calls and not feeling like hearing “No” again, so soon after just hearing it. When a dialer is present, of course, this is not a problem. This only occurs in non-dialer business-to-business sales centers.
Solution: Telephone Sales Mastery Introduces a More Effective Outbound Strategy
Telephone Sales Mastery Outbound overcomes this challenge in two ways. First, TSM Outbound introduces a great new strategy for making the most of every day. Agents can easily achieve three hours or more of talk time when they apply these proven strategy and planning techniques. Second, TSM Outbound provides much better selling skills in areas like Greetings and Initial Objections (“Look, we’re just not interested.”) so agents do not suffer from call reluctance. Combine these two elements and you have a winning strategy every time.
Click Here to See an Overview of Telephone Sales Mastery Inbound
Click Here to See an Overview of Telephone Sales Mastery Outbound
