Call Center Challenges Solved By Call Center Training Solutions

Call Center Challenges

Telephone Sales Agent Challenges

In B2B Outbound calling, Our Agents Do Not Make Enough Calls

The Challenge

Most people do not realize that two and a half hours of average daily phone time is great in a non-dialer outbound environment. The Challenge for supervisors is to get all their people to levels above two hours. It seems incredibly unproductive to watch agents hit averages of 1.5 hours daily or even less.

The Core Problem

The core problem is the absence of a productive outbound calling strategy. Agents waste many hours fiddling with research on potential clients they may call. After-call notes seem to take forever to write. Lots of extra conversations occur with other agents. Pre-call planning and note writing takes up time. It all boils down to a lack of urgency to make calls and not feeling like hearing “No” again, so soon after just hearing it. When a dialer is present, of course, this is not a problem. This only occurs in non-dialer business-to-business sales centers.

Solution: Telephone Sales Mastery Introduces a More Effective Outbound Strategy

Telephone Sales Mastery Outbound overcomes this challenge in two ways. First, TSM Outbound introduces a great new strategy for making the most of every day. Agents can easily achieve three hours or more of talk time when they apply these proven strategy and planning techniques. Second, TSM Outbound provides much better selling skills in areas like Greetings and Initial Objections (“Look, we’re just not interested.”) so agents do not suffer from call reluctance. Combine these two elements and you have a winning strategy every time.

Click Here to See an Overview of Telephone Sales Mastery Inbound

Click Here to See an Overview of Telephone Sales Mastery Outbound

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Telephone Sales Mastery

We created the Telephone Sales Mastery workshop to up-skill new and veteran sales agents with better tools to sell more successfully. Using TSM’s proven approach, they will find more hidden needs and tailor product presentations to client interests. This causes a strong urgency to buy today.

Learn more about Telephone Sales Mastery Inbound »

Learn more about Telephone Sales Mastery Outbound »

Telephone Sales Mastery is Built Around the Following Elements

  • Thorough Pre-Training Analysis to Choose the Best TSM Skills for You
  • Customized to Your Real Telephone Dialogues
  • Telephone-Friendly Techniques
  • Easy-To-Use
  • Easy To Coach
  • Flexible and Sustainable

Contact Us today to see whether Telephone Sales Mastery Inbound / Outbound is the right fit for your center’s needs.