Call Center Challenges

Floor Management Challenges

There is no Accountability on the Floor

Supervisors prefer to Problem-Solve, not Proactively Coach the Floor

There is no Consistency in the way Supervisors Provide their Coaching

Supervisors have so many Observations to do that they Never Have Time for Coaching Discussions

Supervisors are Stubborn and They Won't Get Out There and Drive Sales

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Our Call Center Floor Management workshop will help you transform your center into a proactive and cohesive unit, meeting higher performance expectations and maintaining better floor accountability.

CCFM Achieves Three Main Goals

• A new, organized and strategic approach to floor-coaching and driving sales/service.
• Supervisors will be equipped with excellent coaching and floor management skills.
• There will be improved, center-wide communication, with all parties feeling a sense of responsibility to their specific performance objectives.