Call Center Challenges Solved By Call Center Training Solutions

Call Center Floor Management

Call Center Floor Management

Our Call Center Floor Management workshop will help you transform your center into a proactive and cohesive unit, meeting higher performance expectations and maintaining better floor accountability.

CCFM Achieves Three Main Goals

  • A new, organized and strategic approach to floor-coaching and driving sales/service.
  • Supervisors will be equipped with excellent coaching and floor management skills.
  • There will be improved, center-wide communication, with all parties feeling a sense of responsibility to their specific performance objectives.