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Call Center Floor Management
Our Call Center Floor Management workshop will help you transform your center into a proactive and cohesive unit, meeting higher performance expectations and maintaining better floor accountability.
CCFM Achieves Three Main Goals
- A new, organized and strategic approach to floor-coaching and driving sales/service.
- Supervisors will be equipped with excellent coaching and floor management skills.
- There will be improved, center-wide communication, with all parties feeling a sense of responsibility to their specific performance objectives.