Call Center Training Solutions Blog

We all have Reps that do not want to change. This video shows you a great way to eliminate a Rep’s common way of resisting your coaching. Once gone, your coaching sessions will go much better. (length – 5:15)

Tags: Call Center Floor Management, Management and Coaching

This entry was posted on Tuesday, July 28th, 2015 at 1:00 am and is filed under Floor Management Videos. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.