Call Center Training Solutions Blog

Avoid “nit-picking” when coaching. Always spend most of your time coaching to Major skills – this video discusses why and provides best practices. (length – 5:02)

Tags: Call Center Floor Management, Management and Coaching

This entry was posted on Tuesday, July 14th, 2015 at 1:00 am and is filed under Floor Management Videos. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.