Call Center Training Solutions

Call Center Training Solutions Blog

Posts Tagged ‘outbound call center’

How to Quickly Build Rapport with Customers on Every Type of Sales Call

Monday, April 4th, 2011

This video focuses on rapport-building on the most difficult of all sales calls, the outbound call to a non-customer, a prospective buyer who is not expecting your call. Learn how to employ these tips so you can connect with people that do not want to connect with you. Our emphasis is the Outbound call, but these techniques work on every call.

Overcoming the ¬I­m Not Interested Objection on the Front End of an Outbound Call

Monday, April 4th, 2011

Hearing  Not Interested too often at the beginning of your Outbound calls? This is the objection that can turn strong, eager agents into tired, nearly-hopeless dialers. Being able to overcome the  Not Interested objection and others like it will build your agents­ confidence on every call, which means they will hear this objection a lot less. This video offers tips and ideas for overcoming this dreaded, early-call objection.