Call Center Training Solutions

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Posts Tagged ‘improved sales coaching’

Analysis: 5 Easy Ways to Improve Your Sales Center ± Tip Three!

Thursday, April 7th, 2011

It is 5:02pm and an Underperforming Agent is Leaving the Center

What should you be doing right now to improve your sales? Deliver a Pep Talk that Will Pay Dividends Tomorrow.

Brad is one of your agents. He has rarely had a truly successful sales day in his eight months with the company. Usually, his numbers are close to the bottom. As far as you can tell, he is worth keeping because he tries hard. You do not sense laziness, but, at some point soon, this agent needs to come off the bottom and move to the middle and stay there.

What should you be doing right now? It is time to talk with this agent. Do not let another day go by where low performance is considered acceptable. A simple pep talk can be the ticket to higher performance.  Read More »