Call Center Training Solutions

Call Center Training Solutions Blog

Posts Tagged ‘call center coaching’

How to Build an Effective Floor-Coaching Strategy and Schedule for Your Supervisors

Monday, April 4th, 2011

Are your supervisors trying to provide more proactive floor-coaching, but they cannot seem to get there due to other responsibilities? Check out our proven solution. This video describes how to implement and maintain an effective floor-coaching strategy and schedule. Using this system, your supervisors can get more quality coaching done in one hour per day than in three or four hours of other types of coaching. Once implemented, you can expect an immediate increase in quality coaching and, therefore, higher sales.