Call Center Training Solutions

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Posts Tagged ‘better pre-shift meetings’

Analysis: 5 Easy Ways to Improve Your Sales Center ± Tip Two!

Wednesday, April 6th, 2011

This is the second post in our five-part series that answers the single most important question,  What should you be doing right now to improve the overall sales performance of your agents and your center?

Tip # 2: Killer Pre-Shifts

It is 8:00am and Your Team is About to Hit the Phones.

What should you be doing right now to improve your sales?  Deliver a killer pre-shift meeting. 

A Pre-Shift Meeting.  Really?  But–.

When we watch pre-shifts, we are often left with that feeling,  If this had never occurred, would anyone have missed it?

At the beginning of a shift, the pre-shift meeting is a great way to get your agents focused for the day, even if you have a group of veterans who have heard you deliver them for years.  You can involve the agents in an endless number of ways, including asking one or two to offer the rest of the team some of the best practices they use on the phones to net their results. Read More »