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Posts Tagged ‘better floor management’

Analysis: 5 Easy Ways to Improve Your Sales Center ± Tip One!

Tuesday, April 5th, 2011

(a.k.a.  What Should You Be Doing Right Now to Improve Your Center?)

In this series, we will answer the single most important question,  What should you be doing right now to improve the overall sales performance of your agents and your center?

Tip # 1: Conduct Your First Performance Check of the Morning

It is 10:00am and You are in the Middle of Your Morning Shift

What should you be doing right now to improve your sales?  We can assume your pre-shift meeting is done and you have already met with your own boss and senior center leadership.  Let­s also figure that you have finished the slew of e-mails you have received and you can probably take a break from that until after lunch.

So what should you be doing right now?

Check in on your team­s performance.  Some people will call you a micro manager, but you are only a micro manager if you do this more than six-seven times in a day, which most supervisors do not have time to do. Read More »